Consumer Data Protection Privacy Information Sheet

Telco Credit Union's Privacy Policy 

At Telco Credit Union, we do everything we can to protect the privacy of consumers and our members. We value your time and your interest in this organization. We place a high priority on ensuring the security and privacy of data pertaining to each consumer. Telco CU is aware that you have entrusted us with your financial information and accounts, and also have shared personal information with us.

Telco Credit Union's Consumer Data Protection and Privacy Practices:
Telco's Board of Directors and Staff believe it is important to inform you of the data protection and privacy practices that we have instituted. We have:

  1. Established specific security protection practices to ensure privacy of information

  2. Defined control methods to limit access to consumer information

  3. Formalized procedures and processes to ensure the maintenance of accurate information

  4. Established procedures and restrictions on disclosure of member account information

  5. Defined standards for consumer data collection, use, and methods of storage

  6. Required consumer data privacy covenants in third-party service and business arrangements

  7. Ensured our staff is committed to protect a consumer's right to data privacy

  8. Disclosed to our members our privacy benchmarks and provided an overview of institution privacy practices

To ensure that we successfully accomplish these priority practices, as an organization we have:
Established formal guidelines for management and staff to ensure that the protection of consumer data and staff awareness of data privacy are top priorities Developed and provided to potential and existing members a detailed notice about our data protection and privacy policy and practices Established guidelines that dictate conditions under which we can disclose nonpublic personal information about consumers to nonaffiliated parties, and communicated those guidelines via this notice

The consumer data protection/privacy notice serves as a reference guide for consumers, members, credit union staff, and management regarding the protection of your member data and your privacy.

Accuracy of Information.

Every effort is made to ensure that our records of your information are complete and correct. If an error is noted on your statement or in any other communication from us, please contact us at the number listed on your account materials as soon as possible.

The Collection and Use of Information.

We need to collect information about you to conduct our business relationship. However, in order to protect your information, we maintain and enforce strict security procedures.

We collect nonpublic personal information about you from the following sources:
Information we received from you on applications or other forms Information about your transactions with us, our affiliates, or others Information we receive from a consumer reporting agency

We collect only the information necessary to deliver quality products and services to our members. Only authorized and trained employees have access to member information. We also are continually assessing new technology as it becomes available in order to continue to best protect your privacy.

We do not disclose any nonpublic personal information about you to nonaffiliated third parties, except as permitted by law.

We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements:

  • Information we receive from you on applications or other forms, such as your name, address, and social security number
  • Information about your transactions with us, our affiliates, or others, such as your account balance, credit card usage, and payment history
  • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history

We may disclose all of the above information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

Sharing of Information Within the Credit Union.

We restrict access to your personal and account information to those employees who need to know that information to provide products and services to you.

Under certain circumstances, member information may be revealed to other departments within our credit union in order to market additional products and to ensure we are considering your entire relationship with us when making decisions about your products (e.g., offering you new loan products). We might also share information with these departments in order to provide services necessary to maintain your accounts (such as data processing). The types of information include information about your identity, information about your transaction history with the credit union, information about your current financial condition (such as details about your income and assets), and information obtained from a credit report or other sources outside of the credit union.

If you decide to terminate your membership or become an inactive member, we will adhere to the privacy policies and practices as described in this notice.

Sharing of Information.

As permitted by law, we may share information about your identity (such as name, social security number, driver's license number), transactions with our credit union (such as account numbers, repayment history), your application (such as income and/or asset information), and credit report or other similar information (such as information about your credit history).

Situations where this type of sharing would be appropriate could include:
When we contract with third parties to help deliver our services to you Involvement in programs for business, involving employers of cardholders for travel, purchasing, etc. When credit bureaus or others, as appropriate, in the course of customary business practices, ask for credit references As required by law, in the instance of lien recordings, a sale or merger of part of our business

Confidentiality of Member Information in Other Circumstances.

When we share information with such non-affiliated third parties, we hold all such parties to the same or higher standards as we do ourselves with respect to privacy of your information. As an added safeguard, we also require them to allow us to audit them for compliance in this regard.

E-Mail.

When you send us an e-mail that is general in nature and we respond, these are generally not secure.

Children's Privacy.

Protecting the privacy of our children is essential. Parental consent is required for children under 13 to provide personally identifiable information.

How to Contact Us.

If you would like additional information, or have questions regarding Telco's privacy policy, please telephone us or send us an e-mail. You may also write us, or stop by our office and discuss your questions with one of our staff.

CONTACT INFORMATION

 
Call our credit union at 575-622-4444. Contacting us in person by stopping at our office and speaking to our Member Services staff Writing us at:

Telco Federal Credit Union
110 N Washington Ave.
Roswell, NM 88203

Please include the name, address, social security number, and account numbers of all affected accounts with us.